Quality Assurance

At Fractory, our passion is to save our customers’ time at every step – procurement, production, and delivery. That includes instant laser cutting price and high laser cutting quality at the fastest speed. For that, we are dedicated to high metalwork quality, customer satisfaction, and supply security.

Quality

Quality is achieved through carefully selected partners, raw materials, well-maintained equipment, and engineering expertise, following international standards. Fractory Ltd is ISO 9001 certified.

Customer satisfaction

Customer satisfaction is measured constantly and we encourage an open dialogue with all our customers. Feedback and proposals on the service and products are the best mean for improvements.

Supply security

Supply security is achieved by constant control of all partners in the production and supply chain. We are devoted to having our customers finish their projects on time or even ahead of schedule.

Certifications and Standards

Fractory’s partner network includes a significant amount of trustworthy suppliers whose laser cutting quality and metal bending are compliant with most primary international certificates. All of our manufacturing partners go through a thorough vetting process to ensure the highest reliability and metalwork accuracy. We keep track that they apply to:

• Quality management system standard ISO 9001
• Thermal cutting classification ISO 9013
• Certified production materials from reputable suppliers (including sheet metal certificate EN 10204)
• Well maintained and protocolled manufacturing equipment
• A non-disclosure agreement (NDA)

We will ensure that the metalwork is quoted and manufactured according to your project’s needs. If required, we can produce additional documentation on the material, such as other certifications, thermal cutting standards, etc.

If there is a project that requires a specific standard, such as other ISO certifications, please add the requisite into the notes during the ordering process.