FAQ

Here you can find the answers to our most commonly asked questions

What is the minimum order quantity?

There is no minimum order quantity with Fractory. You can order one part if that is what you need.

Can I get pricing and submit orders 24/7?

Yes, our online platform gives out quotes at any time of the day and you can confirm them straight away.

What material thicknesses do you have available?

The drop-down menu in the app shows all the thicknesses that are available for instant prices. If your required thickness is not on the list, do not hesitate our sales engineers as we may still be able to offer it.

What are maximum sheet dimensions?

The dimensions vary between cutting methods. See the service pages for more info.

What is the raw material quality?

Our manufacturing partners use high-quality raw materials only. All raw materials are certified according to EN10204/3.1. If you need a material certificate, please add the request to the order notes.

What is the cutting quality?

We put a high emphasis on ensuring the highest possible quality. All cutting is done in accordance with thermal cuts classification ISO 9013.

Material handling – scratches and surface condition.

Metal sheets are high-quality and there might be marks on the material either from suction cups that lift the plates or fingerprints from manual handling. Some materials like brass, stainless steel, and copper come with plastic foil on one side, which can be removed after cutting items. Make sure to let us know if you have any special demands.

What should the file format be?

You can either upload DXF drawings or STP models. You can add a PDF drawing with tolerances and all other information you deem necessary for the manufacturing.

Faulty drawings. Double, hidden and disconnected lines.

Although our system checks your drawings for errors, remember to verify that your drawings show only the lines that need to be cut. Delete all the unnecessary lines before the upload to save your time. See the CAD Design Tips section for more information.

Will price per piece be cheaper on bigger quantities?

Yes, the bigger the quantity, the lower the price per one piece. Our manufacturing partners have specified their discounts on bigger orders in our system.

How is the price calculated?

You pay for cutting time + material. Our system picks the most suitable manufacturing partner depending on your order size, material and location.

Can I have bending in addition to laser cutting?

Yes, we do bending as well. Just upload a STP file of your part for an instant quote. No drawings are necessary.

What is the lead time?

Specific lead time will be calculated for each order separately. Usually, it is up to 9 working days for a four-hour cutting job. In case you need it faster, make sure to add this in the notes.

Can I pick up the order myself?

Unfortunately, orders can not be collected. We will ship your orders using partnering couriers.
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